We respect your privacy and are committed to protecting the personal information you share with us.
This policy explains how we collect, use, store and protect information submitted through our website.
1. Information We Collect
When you contact us through our website, we may collect your name, email address, telephone number and general reason for contacting us.
Our website and hosting providers may also process technical information, including IP addresses, browser information and website access logs.
Please do not submit medical records, diagnoses or other sensitive personal health information through our general website contact form.
2. How We Use Your Information
Information collected through the website is used to respond to inquiries, communicate about our occupational therapy services, manage prospective client inquiries and maintain website security.
We do not use inquiry information for unrelated marketing purposes without appropriate consent.
3. Occupational Therapy and Health Information
If you become a client, additional personal and health information may be collected as necessary to provide occupational therapy services.
Clinical information is managed separately from general website inquiries and in accordance with applicable privacy legislation and professional requirements.
Depending on the practice’s activities and responsibilities, this may include Ontario’s Personal Health Information Protection Act (PHIPA).
4. Website Hosting and Third-Party Services
Our website is built using WordPress and hosted by Hostinger.
Information submitted through our website may be processed or stored by our website hosting provider, contact-form software, email service and other service providers involved in operating the website.
Information may be processed outside Canada, depending on the location and configuration of these services.
We take reasonable steps to select appropriate service providers and protect information against unauthorized access.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies necessary for its operation, functionality and security.
We use Google Analytics to understand general website traffic and improve our website. Analytics may involve cookies and the processing of device and website usage information. Visitors are provided with applicable information and consent choices.
We do not intentionally send contact-form contents or personal health information to Google Analytics.
6. Protecting Your Information
We take reasonable administrative and technical measures to safeguard personal information against loss, theft, unauthorized access, use and disclosure.
However, no internet-based communication or storage system can be guaranteed completely secure.
7. Retention of Information
We retain website inquiry information only as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable obligations.
Clinical records, where applicable, are subject to separate professional record-retention requirements.
8. Access and Correction
You may contact us to request access to or correction of personal information held by the practice, subject to applicable legal requirements.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations.
The date at the top of this page indicates when it was last updated.
10. Contact Information
For privacy questions, access requests or concerns, please use the contact form.